We understand that unexpected issues can arise with your solar installation, so we offer equipment and workmanship warranties. In this article, we will talk about ways you can make a warranty claim to get the assistance you need as quickly and easily as possible.
How to Make a Equipment Warranty Claim
If you need to make an equipment claim, you can contact us directly. We'll work with you to resolve the issue, even if your manufacturer is unable to do so.
For equipment warranty claims, we recommend contacting our Post-PTO Team, who can communicate with manufacturers on your behalf and speed up the process. You can get in touch with the team by calling our customer support line at 256-669-9660, using the chat widget on our website, or contacting them directly using the information provided during PTO-activation.
How to Make a Workmanship Warranty Claim
If you need to make a workmanship warranty claim, it's important to note that all claims and repairs must be made through us, not your installer. This is because we can help you find a new installer if your current one is unable to service the repair. To request a repair, simply call our customer support line, use the chat widget on our website, or contact the Post-PTO Team directly using the information provided during PTO-activation.
It's important to start the claim process as soon as possible, as it can take a few weeks to complete. We're here to help make the process as smooth and stress-free as possible, so don't hesitate to reach out if you need assistance. We aim to ensure that you're completely satisfied with your solar installation and that it continues to meet your energy needs for years to come.
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