What is the process for making a warranty claim?

This article goes over how you can make a warranty claim for your solar installation, whether it's related to workmanship or equipment. 

How to Make an Equipment Warranty Claim 

You can contact us directly if you need to make an equipment claim. We'll work with you to resolve the issue, even if your manufacturer cannot.

For equipment warranty claims, we recommend contacting our Post-PTO Team. They can communicate with manufacturers on your behalf and speed up the process. You can get in touch with the team by calling our customer support line at 256-669-9660, using the chat widget on our website, or contacting them directly using the information provided during PTO activation.

How to Make a Workmanship Warranty Claim 

If you need to make a workmanship warranty claim, it's important to note that all claims must be made through Project Solar, not your assigned installer. This is because we can help you find a new installer if your current one cannot service the repair. To request a repair, simply call our customer support line at 256-669-9660, use the chat widget on our website, or contact the Post-PTO Team directly using the information provided during PTO activation.

It's important to start the claim process as soon as possible, as it can take a few weeks to complete. We're here to help make the process as smooth and stress-free as possible, so don't hesitate to reach out if you need assistance. We aim to ensure that you're completely satisfied with your solar installation and that it continues to meet your energy needs for years.