Expectations
At Project Solar, we're committed to delivering high-quality solar panel installations to all of our customers. To achieve this, we hold all installers in our network to a high standard and have specific procedures in place to ensure that they perform at their best.
Calls with Installer Support
At Project Solar, we understand that installing solar panels can be a complex process. That's why we've set up a dedicated install support team to ensure that every installation is successful.
Before the installation begins, our team will reach out to make sure that everything is in order, including checking the PV design and materials required to complete the project. We want to make sure that all necessary materials are on site to avoid any delays or issues during the installation.
Once the installation is complete, our team will confirm the installation status. If the install is not completed, follow up install dates will be scheduled during this call. If anything unexpected arises during the installation that requires a change in plans or scope of work, please contact our install support team at (380) 800-1004 before proceeding with any changes.
Install Photos (Site Capture)
Taking clear photos of the solar panel installation process is crucial to ensure timely payment. You'll be onboarded into Site Capture, which automatically assigns all installation jobs to you and uploads the pictures for review. To avoid any delays in payment, it's essential to follow the provided guidelines and take photos that accurately capture the installation process. Once the photos are approved, you'll receive 80% of the total cost. If you have any questions about taking photos or using Site Capture, contact install support. By prioritizing clear photos and following the guidelines, you'll ensure a seamless and successful solar panel installation experience.
Quality Install
As an installer in our network, you play an important role in helping us achieve our goal of providing affordable, reliable solar energy to customers across the country. The quality of your installations is crucial to our success. The following areas are typically important:
- Conduit
- Should be penetrated through the roof eave and sealed, not wrapped around the eave
- If conduit is exposed, it should be paint matched to limit visibility
- Attic runs should be clean and sealed properly
- Should be penetrated through the roof eave and sealed, not wrapped around the eave
- Clean the site
- Garbage and trash should be packed up and taken with you, not left on site
- Railing
- Railing should be cut as close to the end clamps as possible.
- Common courtesy to homeowner
- No smoking on site, swearing, etc. Please be professional!
Homeowner Communication
Homeowner communication should be limited to beginning of the day introduction and scheduling the final inspection. Changes should never be made while on site due to a customer request without being communicated to installer support.
Commissioning
An install is not complete until the site has been commissioned. Project Solar will send the Enphase site plan before the install date, along with the WiFi credentials. Once the install of the equipment is finished, please be sure to accomplish the following before leaving the site:
- Register the system with Enphase's Enlighten monitoring platform to enable the customer to monitor the system's performance in real-time.
- Activate the microinverters using the Enphase Installer Toolkit app or MyEnlighten.
- Verify that the system is performing correctly, checking the microinverter communications, voltage levels, and energy production.
- Turn the system off. It is important that the system does not remain operational until after PTO has been granted by the utility company.
- Submit the commissioning report to Project Solar.
- Educate the customer on how to use the Enlighten monitoring platform to track their system's performance and troubleshoot any issues that may arise.
If you have any questions surrounding commissioning, please reach out to installer support or refer to Enphase's Commissioning Guide.
Roll Off
If a roll off is required due to unforeseen circumstances, please communicate these to install support as soon as they arise. Allow us 30 minutes to remedy the situation. If the situation requires a reschedule, that will be discussed during this call.
At Project Solar, we're committed to providing top-notch customer service and ensuring that our installations are successful from start to finish. By working closely with our install support team and communicating any issues that arise, we can ensure a seamless and successful solar panel installation experience.
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